Open Forum:

• Audience participation at a Board Meeting is limited to the public comment portion of the meeting designated for that purpose. (MWISD Policy BED Local)

Complaints and Concerns:

The presiding officer or designee shall determine whether a person addressing the Board has attempted to solve a matter administratively through resolution channels established by policy. If not, the person shall be referred to the appropriate policy (see list below) to seek resolution:

• Employee complaints: DBGA
• Student or parent complaints: FNG
• Public complaints: GF

The Board may not hear comments on individual personnel in open session.

Who can put an item on the board agenda?

• The Board president has final authority for placing items on the agenda. Board members may request to the Board President (no later than the 6th calendar day before the meeting) any item they wish to have considered for placement on the agenda.

When an individual receives a complaint from a patron they should:

1. Describe the chain of command to the patron.
2. Refer the patron to the appropriate person or to the Superintendent.
3. Remind the citizen of the appropriate policy and that the board member must remain impartial in case the situation is later considered by the Board.

How does a community member get on the agenda?

• Community members do not put items on the agenda. The only way they will have an item placed on the agenda is if they follow a board policy that allows for appeal to the board, such as the grievance policy. When a properly filed grievance reaches level 3, it will then be placed on the agenda.

If a person follows the grievance policy, how long does it take to get on the board agenda?

The student or parent may initiate the formal complaint/grievance procedure by timely filing a written complaint on a form provided by the District. This must be done within 15 days of the decision or action given rise to the complaint.

• The complaint must be filed with the lowest level administrator who has the authority to remedy the alleged problem.
• The appropriate administrator must hold a conference with the student or parent within 10 days after the receipt of the written complaint.
• The administrator has 10 days following the conference to provide the student or parent with a written response.
• If the student or parent did not receive the relief requested they may request a conference with the Superintendent or designee to appeal the decision.
• The appeal notice must be filed in writing, on a form provided by the District, within 10 days after receiving the response.
• The Superintendent or designee shall hold a conference within 10 days after receipt of the appeal.
• The Superintendent or designee shall have 10 days following the conference to provide the student or parent a written response.
• If the student or parent did not receive the relief requested from the Superintendent or designee, they may appeal the decision to the Board. The appeal must be filed in writing on a form provided by the District within 10 days of the Superintendent or designee's decision.
• The Superintendent or designee shall inform the student or parent of the date, time, and place of the Board meeting at which the complaint will be on the agenda for presentation to the Board.

All time limits shall be strictly followed unless modified by mutual written consent:

• If a complaint form or appeal notice is not timely filed, the complaint may be dismissed, on written notice to the student or parent at any point during the complaint process.